Frequently Asked Questions
Everything you need to know about KOKOIST professional gel products.
What is the difference between KOKOIST and traditional gel polish?
KOKOIST products are high-quality, soak-off soft gels that offer the durability of hard gel. Our formula is semi-hard, meaning it provides incredible strength and long-lasting wear without the need for harsh primers or dehydrators.
Are KOKOIST products 10-free and cruelty-free?
Yes, all KOKOIST products are 10-free, meaning they are formulated without the ten most common harmful chemicals found in nail products. We are also committed to being a cruelty-free brand.
Do I need a specific lamp to cure KOKOIST gels?
For the best results and a guaranteed cure, we recommend using the KOKOIST Infinity Light or Le Blanc LED/UV lamps. These are specifically calibrated to the photo-initiators used in our professional gel formulas.
How long does shipping take within the USA?
Orders are typically processed within 1-3 business days. Once shipped, standard domestic shipping usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
What is your return policy for professional products?
Due to the nature of our cosmetic products and for health and safety reasons, we do not accept returns on opened or used items. Unopened items in original packaging may be returned within 14 days of delivery.
Do you offer professional discounts for licensed nail technicians?
KOKOIST USA is a professional-grade line. While we offer various kits and sets, licensed professionals can apply for a pro account to access exclusive bulk pricing and professional-only education resources.